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FAQ

Navigating the complexities of commercial HVAC services can often prompt many questions. How does Dual Temp HVAC ensure optimal climate control for new constructions? What sets our building automation controls apart in the commercial sector? Our Frequently Asked Questions section is designed to address such queries and more. Here, you'll find comprehensive answers that underscore our commitment to quality, innovation, and customer satisfaction. Dive in, explore, and let us help you understand better how our solutions can elevate your commercial building's efficiency and comfort.

 

What is your labor rate?

Contract customers receive a discount of approximately 21% from our non-contract customers. (In addition to other benefits)
 

How quickly can you get here (Repair)?

We triage calls based on urgency; we strive to offer same-day service. Contracted customers get preferential scheduling. This becomes beneficial during high-demand periods.

Do you have Scheduled Maintenance?

We schedule our maintenance based on the type of service and season. It typically takes two to four weeks to onboard, determine needed materials, and receive parts. We schedule you in anticipation of materials arriving, so there is no delay.

Do you do plumbing?

Yes, please call for availability.  We specialize in managing the complexities of commercial plumbing systems, which, due to their size and intricacy, often surpass the capabilities of traditional residential plumbers. 

Our team regularly handles large-scale commercial plumbing installations and repair projects. We lead the industry in providing high-quality, affordable commercial plumbing services to businesses across multiple sectors. Our services range from full commercial plumbing installations to complete commercial piping repairs. We also perform routine maintenance for office buildings and offer commercial drain cleaning, faucet, and toilet repair services.

We also provide plumbing services for new constructions. Whether it's faucets, toilets, sinks, urinals, water heater installations, boiler repairs, pump repairs, flush valves, or piping installations, our licensed and certified plumbers are ready to assist. We have expanded our capabilities to cover any number of issues that your property may need to address.

What do I do if I need a quote?

\At www.dualtemp.com/service, click on either "Request a Quote" or "Request a Service Call."

Or call 866.721.3546 and ask for "Service."

What is your service area?

We service an hour and a half radius of our headquarters. This opens us to a wide service area, including Allentown, PA, and other cities in PA and NJ, such as Clifton, Wilkes-Barre, Norristown, Conshohocken, Quakertown, Lansdale, Piscataway, and Reading. Contact us today if you're in these areas or the surrounding areas. We'd be happy to help.

Do you have a duct Fabrication Shop?

Yes, we can custom fabricate your ductwork needs.

Do you do Residential?

No. 

Do you service boilers?

Absolutely. 99% of boilers we can service. This includes our commercial boiler repair services, routine maintenance, and efficiency tune-ups. We address common issues like leaking boilers, which can lead to a host of problems if not promptly and correctly repaired. Leverage our commercial boiler service team for installations as well. We empower your building with a brand-new boiler for energy efficiency and longevity that your team will value.

Do you service refrigeration?

We service the majority of refrigeration equipment.

Do you do major repairs and replacements?

All the time.

What Brands do you work on?

All brands. From simple to complex equipment.

Do you have factory-trained technicians?

Absolutely. At Dual Temp HVAC, we believe in delivering the best quality service to our customers, and that starts with having a team of highly trained professionals. Our technicians are factory-trained, which means they have received specialized training directly from manufacturers. This equips them with the specific knowledge and skills required to install, maintain, and repair equipment as per the manufacturer's guidelines.

Do you do electrical work?

Yes, we can perform downstream from the panel.

Do you accept credit cards?

Yes, Mastercard, Visa, and Discover.

How soon can you get me a quote?

Depending on the complexity of the need and urgency, it can range from 4 hours to 3 weeks.

When can you have my equipment repaired?

Predicated upon lead time for parts and equipment. We have dedicated parts expediters who are experts at finding hard-to-locate parts.

Will I have a dedicated technician?

Yes, we assign a Primary and Secondary Technician for contract customers.

Do you have 24-hour service?

Yes, our contract services receive access to top-notch 24-hour service.

How many service techs do you have? 

40

Do you do Building Automation?

Yes, Dual Temp does provide Building Automation services. We are professionals in installing, maintaining, and repairing automated building temperature control systems for commercial and industrial facilities.


We can handle various network types, such as BACnet, Mstp, and IP-based networks. We also have extensive knowledge of wireless communication systems, such as ZigBee, Wi-Fi, LON, and Modbus networks. This ensures we can provide comprehensive and adaptable solutions to your building's temperature control system needs.

We use an open protocol nonproprietary standard to ensure our clients are not locked into a single manufacturer or provider for their automated temperature building control system. This allows you the flexibility to search for better pricing and service at any time.

Do You Provide Services for New Construction?

Yes, Dual Temp does offer services for new constructions. Our team is highly experienced in providing HVAC solutions for new building projects. We work closely with architects, engineers, and building owners to design and install efficient, cost-effective HVAC systems that meet the specific requirements of each construction project.

Contact Dual Temp HVAC to Answer All Your Questions


If you didn't find the answer to your question in our FAQ section, don't worry. Dual Temp HVAC is always ready and willing to assist you. Whether you have a question about our services or need more detailed information about the needs of your commercial or industrial HVAC systems, we're here to help.
Our knowledgeable staff can provide expert advice and guidance based on your individual requirements. No question is too small or too big for us. We value your curiosity and look forward to addressing all your HVAC-related concerns.
Contact us today to get started.

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